INFLUENCER FESTIVAL & AGENCY
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FAQ WCD
Tickets
WHAT ACCESS DO I HAVE WITH A WORLD CLUB DOME TICKET?
With a ticket from the BigCityBeats WORLD CLUB DOME ticket store you have access to the whole area.
the WCD Pool Sessions are accessible with a WORLD CLUB DOME ticket.
There are individual areas throughout the grounds that require a separate ticket category.
For the following areas it requires the purchase of a separate ticket category: VIP, Frontstage.
For the purchase of a box, please contact us directly at ask@bigcitybeats.de.
The camping ticket can be purchased separately.
I CAN NO LONGER FIND THE E-MAIL WITH MY TICKET. WHAT CAN I DO?
At ticket store you can enter your e-mail address under the "Help" button. You will then be sent the link to your MyTicket portal again.
CAN TICKETS BE REPERSONALISED?
Yes, this is possible. Re-personalization of a Ticketpay ticket can be done by the ticket purchaser in the MyTicketportal for a fee of 15€. All tickets must be personalized. Re-personalization of tickets is only possible online up to one week before the event. Afterwards, this costs 30€ on site.
CAN I CANCEL MY TICKET?
No, this is not possible!
Important: For second hans tickets we do not offer support and therefore do not guarantee admission!
YOU CAN'T ATTEND THE BIGCITYBEATS WOLD CLUB DOME OR YOU WANT TO SELL YOUR TICKET? OR YOU ARE LOOKING FOR A SECOND HAND TICKET?
For second hand tickets we cannot offer support or guarantee admission.
However, you can resell your ticket via the resale store. As soon as the resale shop is open, you will find the link here. Resale is possible via your MyTicket portal until Wednesday before the event.
IS THERE A TICKET FOR PUBLIC TRANSPORT AGAIN?
Yes, with the purchase of a ticket you also purchase a RMV ticket for public transport. You will find the public transport ticket in your MyTicket portal a few weeks before the event. Personalize your ticket, download the ticket and print it out. You can find more information about the RMV area here.
QUESTIONS AND PROBLEMS WHEN BUYING TICKETS VIA TICKETPAY OR ANOTHER PROVIDER:
You have not received your print@home or mobile VVK ticket? The most common reasons are:
- Your mailbox is overflowing. Please check and clean up regularly.
- The e-mail has ended up in the spam folder. Please always check this section as well. It also helps to enable the domain @ticketpay.de for receiving (white list). Please refer to the help of your e-mail program or provider to find out how to do this.
- You have entered an incorrect e-mail address. Please send a correction message to help@ticketpay.de. Please do not forget to include your name and order number so that your entry can be found in the system.
- You have deleted your print@home VVK ticket? Please contact help@ticketpay.de. Please do not forget to include your name, date of birth and your order number (if available),
-Each person needs a personalized ticket. The tickets will be checked, compared with the identity card and validated.
HOW DO I GAIN ACCESS TO THE FRONTSTAGE AREA?
Access to the frontstage area in front of the stage is only possible with a Club Ticket Deluxe.
Arrival
WHERE CAN I PARK MY CAR?
Public parking is available in the forest parking lot and the parking lot at the Isenburger Schneise. These are signposted via the traffic routing and stewards will direct you to the parking spaces. These parking lots can only be reserved in advance for camping ticket holders. The parking fee for regular visitors without camping will be paid to the stewards on site. It must be paid in cash on site. Overnight camping in cars is not permitted.
Deluxe camping visitors may park in the forest parking lot with their camping parking tickets previously purchased on our website. Please bring your printed parking ticket with you. This will be scanned on site and you will receive your parking pass. The forest parking ticket is available as an additional ticket in the MyTicketportal.
Are you a camper, but did not get a camping parking ticket? Then you can also use the parking lots "Waldparkplatz" and "Isenburger Schneise".
If you have a VIP ticket, you can park in the underground parking lot of the stadium with a valid parking ticket. For every 2 VIP tickets you order, you will receive a parking space in the stadium's underground parking lot.
HOW DO I GET TO THE WCD BY S-BAHN?
From the underground station of Frankfurt Central Station, you can reach the Deutsche Bank Park station "Stadion" with the S-Bahn lines S8 and S9 in the direction of "Mainz" or "Wiesbaden". From the platform of the regional and long-distance trains, you can reach Deutsche Bank Park with the S7 in the direction of "Goddelau".
The journey time to the stadium is approx. 6 minutes. The walk from the S-Bahn station "Stadion" to Deutsche Bank Park takes about 10 minutes.
HOW DO I GET TO THE WCD BY BUS? (DEPARTURE FRANKFURT SOUTH)
Bus line 61 runs between Frankfurt Airport and Frankfurt Südbahnhof with the stop "Stadion Osttribühne". The walk from the bus stop to the stadium takes about 10 minutes and leads over a bridge from Mörfelder Landstraße. From here, after the streetcar, you can reach the WORLD CLUB DOME and the WCD Pool Sessions the fastest.
WHEN ARE THE CAR PARKS OPEN?
The opening hours of the parking lots can be found here a few weeks before the event. The parking fees will be paid in cash on site.
WHAT IS THE COMPLETE ADDRESS OF THE BIGCITYBEATS WCD SITE?
Mörfelder Landstrasse 362
60528 Frankfurt am Main
Deutsche Bank Park
HOW DO I GET TO THE WCD BY TRAM?
Streetcar line 21 runs to Deutsche Bank Park every 10 minutes. The journey time from Frankfurt Central Station to Deutsche Bank Park is about 15-20 minutes. In addition, special streetcars on line 20 run to the "Stadion" station. The walk from the streetcar stop to the stadium takes about 10 minutes.
Opening hours & line-up
WHAT ARE THE OPENING HOURS ?
Opening hours will be announced here shortly before the event.
Admission
WHEN DOES THE TICKET SWAP/BAND EXCHANGE OPEN?
The opening hours of the wristband exchange will be announced shortly before the event. Before entering the arena area you have to get a wristband at the ticket office.
You get your wristband once on the first day of validity and may not be withdrawn until your last day of the event. So you don't have to go to the ticket office every day.
IS THERE AN AGE LIMIT?
Yes, there is. Since it is a day event, the stay is allowed only from 16 years.
HOW BIG CAN MY BAG BE?
Your bags must not be larger than A4. Gym bags are allowed.
WHAT DO I HAVE TO CONSIDER WHEN ENTERING?
Admission to the event is possible with a valid ticket and an intact wristband. For the admission itself, a valid barcode on the ticket is important, which will be scanned on site.
Please go with your ticket (print@home) first to the ticket office / wristband exchange. Please have your ID card and your ticket ready. You will then receive your wristband for admission. You can then proceed to the entrance of the grounds. Here the bag check will take place. Please have your identity card ready. It is also best to download your ticket to your cell phone or carry it with you in printed form.
Important: Unsealed or damaged wristbands lose their validity!
At the entrance there will be an age check, please have a valid identity card or passport ready (no student IDs, insurance cards, etc.). Due to security regulations and personal checks, there may be longer waiting times.
MAY I TAKE MY CAMERA ONTO THE SITE?
We have nothing against a small camera. This includes action cams (e.g. GoPro). Professional cameras and devices that are designed to produce image and sound recordings, on the other hand, are not allowed.
In general, it is forbidden to make recordings of any kind. We ask you to respect and accept the wishes and rights of our artists.
The decision whether professional equipment is allowed or not is at the discretion of the security at the entrance. Certainly, very few of our security guards are trained photo experts, so we ask you to refrain from discussions.
MAY I TAKE MY OWN DRINKS OR FOOD ONTO THE FESTIVAL SITE?
Bringing food or drinks is permitted in exceptional cases (e.g. diabetes), upon presentation of a medical certificate.
WHAT ITEMS MAY NOT BE TAKEN ONTO THE PREMISES?
If you are unsure about an item, do not bring it onto the premises to be on the safe side. If the Bodycheck staff takes an item from you at the entrance, we cannot guarantee that you will get it back.
Prohibited items on the premises:
- all kinds of drugs
- perfume, deodorant spray cans, hairspray
- large powerbanks
- any weapons: unauthorized weapons and their carriers will be reported immediately to the police.
- Items that do not fall under the Weapons Act, but which nevertheless pose a danger (e.g. kitchen knives or pocket knives)
- professional photographic and film equipment
- medication in unusual quantities, or not in original packaging
- fire accelerants and fireworks, pyrotechnic objects
- markers, eddings, felt-tip pens, stickers
- animals
- beverages and food
- gas spray cans, corrosive, flammable, coloring substances or containers with substances that are harmful to health or easily flammable
- containers with liquids (e.g. nail polish remover, nail polish remover, nail polish remover, nail polish remover, nail polish remover). nail polish remover, body lotion, perfume) in unusual quantities
- mechanically operated noise instruments such as megaphones, gas pressure fanfares, drums
- promotional and commercial objects and materials of all kinds (e.g. flyers and posters)
Commercially available lighters are permitted.
Source: STADIUM REGULATIONS DEUTSCHE BANK PARK
MAY I TAKE LUGGAGE ONTO THE EVENT SITE?
Small backpacks, handbags and gym bags are allowed. Travel bags, suitcases or larger backpacks are not allowed for safety reasons.
MAY I leave the premises in the meantime and come back?
No. Re-entry is not possible. The only exception are our camping guests. They are allowed to go to the camping site and back to the festival area.
Camping
ARE THERE STILL CAMPING TICKETS?
The camping tickets for the BigCityBeats WORLD CLUB DOME Atlantis Edition are now on sale.
You can buy a camping ticket in addition to your 3-day and WCD ticket. You can camp from Thursday 13:00 until Monday 12:00.
HOW CAN I PAY AT THE CAMPSITE?
Payment at the campsite is possible only with cash.
WHAT DO I NEED FOR CAMPING?
For camping on our grounds you need:
- One camping ticket per person
- Your 3-day festival ticket for WORLD CLUB DOME
- Identity card or passport
- A tent (please make sure not to pack too big tents, but to have one sleeping place per person in the tent)
- A sleeping mat
- A sleeping bag
- Your favorite pillow
- Drinks
- Food
- Bathing slippers/adilette
- Hygiene articles: Sunscreen, fencing tissues, handkerchiefs, disinfectant, shampoo, toothbrush, toothpaste, etc.
- Money for parking. Attention: For unloading the cars and short-term parking at the campsite (max. 30 min.) you have to pay a cash deposit of 50€. You will get it back if the time of 30 minutes is not exceeded.
- printed parking ticket for the forest parking lot.
WHICH PARKING TICKET IS REQUIRED?
A parking ticket is required for parking in the forest parking lot. This can be purchased in advance in your MyTicketportal as an additional item and is valid for the entire camping period from Thursday to Monday. The ticket has to be shown to the parking attendants on site and will be scanned there.
WHAT ITEMS MAY AND MAY NOT BE TAKEN ONTO THE CAMPING SITE?
Do's:
Tents and tent material, small pavilions (max. 3x3 meters), tent accessories such as camping chairs, disposable grills, gas stoves with gas cartridges (max. up to 450G), beverage kegs (up to 5 liters), beverage cans, plastic bottles and tetrapacks are allowed.
Dont's:
Not allowed are home furnishings such as sofas, armchairs, building materials, bulky waste, power generators or gensets, external car batteries, large music systems, dry ice, liquid barbecue lighters, refrigerators, laser pointers, megaphones and any glass objects (glass bottles, glass containers, etc.) The glass ban also applies to shishas.
Disproportionate set-ups such as party tents are also not allowed.
It is not allowed to bring hammers. These may be used to set up the tent, but must be handed in at the entrance after use. On departure they may be taken away again. There is the possibility to borrow hammers, but there may be waiting times.
FROM WHEN AND UNTIL WHEN CAN I CHECK IN AT THE CAMPING?
Thursday from 13:00 to 22:00
Friday from 10:00 to 13:30
After this time you have to pick up your admission wristband at the ticket office Arena E5. Please pay attention to the opening hours of the ticket booths (ticketswap/band exchange).
WHAT IS THE ADDRESS OF THE CAMPSITE?
Campground:
Gleisdreieck
Flughafenstraße 3
60528 Frankfurt am Main
Parking:
Waldparkplatz
Otto-Fleck-Schneise 7
60528 Frankfurt am Main
IS THERE AN AGE LIMIT ON THE CAMPSITE?
Visitors must be at least 18 years old at the time of camping. The stay on the campsite by an older accompanying person is not possible.
HOW CAN I DISPOSE OF MY WASTE?
A garbage deposit of 5€ per person will be charged when purchasing the camping ticket. A garbage deposit card including garbage bag will be handed out upon entering the campsite. The deposit will be returned in cash when you leave the campsite clean and return the garbage bag. The deposit can be returned on Sunday between 10:00 and 22:00 or on Monday between 08:00 and 12:00.
IS THERE ELECTRICITY AT THE CAMPSITE?
It is not possible to have electricity at the tent, however there is a central power station for charging electronic devices. The sanitary facilities also have electricity.
IS IT POSSIBLE WITH MY TICKETPAY TICKET (CLUB TICKET 3 DAYS, CLUB TICKET DELUXE 3 DAYS OR VIP TICKET 3 DAYS) TO BOOK A CAMPING TICKET LATER IN ADDITION TO MY CURRENT TICKET?
Yes, you can book your camping ticket later. Just go to the ticket store.
Buyers of a one-day or two-day ticket cannot purchase a camping ticket.
WHAT DO I DO IF I HAVE FORGOTTEN SOMETHING?
We have a kiosk at the campsite. Here you can buy the most necessary things, including drinks and food.
WHAT ELSE DO I HAVE TO WATCH OUT FOR?
Upon arrival, you will be instructed by the staff in which areas you may pitch your tent. Please follow the instructions and keep the escape routes clear.
From 00:00 o'clock on, please be considerate of the residents and leave out the jukeboxes. Thank you.
ARE THERE LOCKERS/LOCKERS AT THE CAMPSITE?
There are lockers that you can rent by buying a locker ticket.
Important: Make sure you buy a camping locker for 5 days. The other locker tickets are valid for lockers on the site.
Go with the ticket to the locker truck on the campsite, here you will get your locker for the stay.
ARE THERE SHOWERS?
There are fixed showers at the winter sports hall, which may be used. WCs and porta-potties are also available on the campsite.
CAN I DRIVE MY CAR OR CAMPER VAN TO THE CAMPSITE?
You can drive to the address of the campsite to unload the vehicle. There you can park for 30 minutes for a fee of 50€. Afterwards you drive to the "Waldparkplatz", park your vehicle there and walk back to the campsite.
For the "Waldparkplatz" you can buy parking tickets, which are valid for 5 days.
Camper camping is not possible.
UNTIL WHEN IS DEPARTURE?
Departure must be made by Monday, 12:00.
ARE THERE TENTS AVAILABLE FOR RENT AT THE CAMPGROUND?
Much better: we have limited, fixed lodges on the camping area, which you can rent for the camping weekend.
They are equipped with:
- 2 single beds 80x200 cm incl. pillow, blanket, sheets + covers
- 2 power outlets 230V
- mini-fridge 35L
- fan/heating fan
- coat hooks
- LED lamp
- lockable
Damages incurred to equipment and lodge will be charged 1:1.
The lodge ticket is an additional ticket. It does not entitle you to enter the camping area or to enter the event area. The lodge ticket is only valid in combination with a 5-day camping ticket and a 3-day WCD ticket. The tickets are available here.
GROUND
WILL THE EVENT ALSO TAKE PLACE IN THE RAIN?
Yes, the event will also take place in the rain. Deutsche Bank Park has the largest convertible roof in the world and ensures that spectators and visitors always stay dry.
IS SMOKING ALLOWED ON THE PREMISES?
Yes, smoking is allowed. Both on the green areas around the stadium and in the infield. Smoking indoors is not permitted.
ARE THERE LOCKERS OR A COAT RACK?
Yes, there are lockers in different sizes on the grounds. You can buy them as additional items in the ticket store.
The tickets to the lockers on the WCD Pool Sessions site are available in the WCD Pool Sessions ticket store.
Please make sure that there are different lockers, in different areas, so that you end up buying the right locker ticket.
Places where there are lockers:
Campground, at the stadium (WCD access) and at the stadium pool (WCD Pool Sessions area)
Pick up your key or code at the locker booth on site. At the WCD Pool Sessions you get your key at the merchandise stand.
For a locker at the WCD Pool Sessions you have to pay a deposit of 10€. This will be refunded when you return the key. If you lose your key, it will cost you 50€, because the locker has to be broken open.
YOU CAN'T FIND DIFFERENT AREAS?
Download the BigCityBeats app and check out the interactive map of the area. This will be online shortly before the event. In the app you will also find the current timetable.
If you are unsure, our staff at the information desk (opposite the VIP entrance) will be happy to help you.
YOU HAVE LOST SOMETHING OR FOUND SOMETHING?
On the grounds, contact our Lost & Found office at the information booth on the forecourt of the arena (opposite the VIP entrance).
Handicap
WHAT RULES APPLY TO A COMPANION?
If a person with a severe disability has a category B ID, admission for an accompanying person is free, provided that a Handicap Ticket has been purchased. The Handicap Ticket can only be purchased as a Club Ticket.
WHICH TICKET DO I NEED WITH A HANDICAP?
You can find the handicap tickets as 3-day, 2-day and 1-day ticket variants in our ticket store.
ARE THERE PARKING SPACES FOR PEOPLE WITH REDUCED MOBILITY?
Yes, we have the possibility to issue parking tickets in connection with handicap tickets. Please contact us by mail to ask@bigcitybeats.de.
WHY ARE THE HANDICAP TICKETS AS EXPENSIVE AS THE CLUB TICKETS?
The Handicap Ticket allows people with a level B disability to take an accompanying person with them free of charge. This means that you get two tickets for the price of one. There is no upgrade available for the Handicap Ticket. For all higher categories, the standard tickets must be purchased.
WHO ARE HANDICAP TICKETS FOR?
For all those who need an accompanying person to attend a WORLD CLUB DOME visit.
Cashless payment
WHAT IS THE CLUB CASH CHIP?
THIS YEAR YOUR WRISTBAND IS AN ADMISSION TICKET AND CASH CARD IN ONE.
YOU WILL RECEIVE YOUR WRISTBAND INCLUDING CHIP DIRECTLY AT THE TICKET BOOTH DURING THE TICKET SCAN.
YOU CAN USE IT TO PAY ON THE GROUNDS AND AT ALL STANDS IN THE STADIONBAD.
BEFORE YOU CAN USE YOUR CLUB CASH CHIP FOR PAYMENT, YOU HAVE TO UPLOAD YOUR TICKET IN THE EVENTPORTAL
BCBWCD22.EVENTPORTAL.IO
YOU CAN TOP UP YOUR CREDIT IN ADVANCE ON THE EVENTPORTAL AND SAVE YOURSELF LONG QUEUES AT THE BOX OFFICE.
IF YOU ARE REGISTERED IN THE EVENTPORTAL YOU CAN EVEN LOAD MONEY ON YOUR CHIP WITH YOUR MOBILE PHONE DURING THE FESTIVAL. THE NEXT TIME YOU PAY THE MONEY WILL BE CREDITED TO YOUR CHIP.
ALSO THIS YEAR WE OFFER YOU THE POSSIBILITY TO PAY CASHLESS AT ALL STANDS.
WE HAVE VARIOUS SELF-LOADING STATIONS ON THE GROUNDS, AS WELL AS OUR USUAL VOUCHER MACHINES.
YOU CAN CLAIM YOUR REFUND ONLINE IN YOUR EVENT PORTAL AFTER THE EVENT.
THERE IS NO PAYOUT ON THE PREMISES.
HOW DOES THE PAYMENT PROCESS WORK AT THE STANDS?
YOU CAN PAY AT ALL STANDS WITH YOUR WRISTBAND. ALL YOU HAVE TO DO IS LOAD MONEY ONTO THE CHIP OF YOUR WRISTBAND. YOU CAN DO THIS AT OUR VOUCHER COUNTERS, AT TOP-UP MACHINES OR BEST OF ALL ONLINE AT YOUR EVENTPROTAL.
WHEN YOU PAY, YOUR CHIP IS HELD UP TO A CARD READER AT THE STAND, WHICH DEDUCTS THE APPROPRIATE AMOUNT FROM YOUR CREDIT. YOU WILL THEN SEE YOUR REMAINING CREDIT.
IN YOUR EVENT PORTAL, YOU CAN SEE WHICH PAYMENTS HAVE BEEN REGISTERED AND THEN OBTAIN RECEIPTS.
YOU CAN TOP UP YOUR CREDIT AT ANY TIME ON THE SITE AT OUR STATIONS OR SIMPLY ONLINE WITH YOUR MOBILE PHONE IN YOUR EVENT PORTAL.
WHAT DO I HAVE TO CONSIDER WHEN LOADING THE CLUB CASH CHIP ?
THE MINIMUM RECHARGE VALUE IS 20 EUROS.
IS A CARD DEPOSIT CHARGED?
NO CARD DEPOSIT WILL BE CHARGED.
DO I GET MY REMAINING CREDIT BACK AT THE END OF THE EVENT?
FROM 07.06.2022 (THURSDAY AFTER THE EVENT) YOU CAN GET THE AMOUNT THAT IS STILL IN YOUR EVENTPORTAL YOU CAN HAVE THE AMOUNT THAT IS STILL DISPLAYED IN YOUR EVENT PORTAL REFUNDED.
THIS IS ONLY POSSIBLE ONLINE. THE REPAYMENT OPTION WILL BE ACTIVATED IN THE EVENT PORTAL AFTER THE EVENT.
STimmen to the Glam .
Gaudeamus igitur, iuvenes dum sumus; post iucundam iuventutem, post molestam senectutem nos habebit humus.
Ubi sunt, qui ante nos in mundo fuere? Vadite ad superos, vadite ad inferos ubi iam fuere.Vita nostra brevis est, brevi finietur.
Venit mors velociter, rapit nos atrociter, nemini parcetur.
