INFLUENCER FESTIVAL & AGENCY
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FAQ WCD
Tickets
WHAT ACCESS DO I HAVE WITH A WORLD CLUB DOME TICKET?
With a ticket from the BigCityBeats WORLD CLUB DOME Ticketshop you have access to the whole area.
The WCD Pool Sessions are accessible with a WORLD CLUB DOME ticket.
There are individual areas throughout the grounds that require a separate ticket category.
For the following areas it requires the purchase of a separate ticket category: VIP, Frontstage (Deluxe).
To purchase a box, please contact us directly at ask@bigcitybeats.de.
Camping ticket is available for purchase separately.
Locker (locker tickets) and parking tickets (camping only) are also available for purchase separately.
On-site parking is paid in cash and is available by the day only.
I CAN NO LONGER FIND THE E-MAIL WITH MY TICKET. WHAT CAN I DO?
At ticket store you can enter your e-mail address with which you purchased the ticket under the "Help" button. You will then receive the link to your MyTicket portal again by e-mail. The sender address is from TicketPAY.
CAN TICKETS BE REPERSONALISED?
Yes, this is possible. Re-personalization of a Ticketpay ticket can be done by the ticket purchaser in the MyTicketportal for a fee of 15€. All tickets must be personalized. Re-personalization of tickets is only possible online up to one week before the event. Afterwards, this costs 30€ on site.
The form below must be filled out. Once a ticket has been validated, further re-personalization is not possible.
Attention!
We do not support other selling platforms like Ticketswap, Viagogo, eBAY. If you have found a seller on one of these platforms, please ask that the ticket is sold through the resale store of our ticket provider TicketPAY . The seller can send you a link to the ticket and you can purchase it.
This ensures that the ticket is not duplicated and validated by another person. If your name is not on the ticket at the venue, you will not be admitted.
We do not offer support for sales via platforms other than our ticket provider TicketPAY.
Request for repersonalization
CAN I CANCEL MY TICKET?
No, this is not possible!
You can resell your ticket via the Resale Shop. Via your MyTicketPortal you can use the button "Resale" to put your ticket up for sale online.
Important: For second hand tickets we do not offer support and therefore do not guarantee admission!
We do not support any other sales platform like Ticketswap, Viagogo or eBAY.
YOU CAN'T ATTEND THE BIGCITYBEATS WOLD CLUB DOME OR YOU WANT TO SELL YOUR TICKET? OR YOU ARE LOOKING FOR A SECOND HAND TICKET?
For second hand tickets from platforms other than TicketPAY, we cannot offer support or guarantee admission.
However, you can resell your ticket via the resale store. As soon as this is opened, you will find the link here. Resale is possible via your MyTicket portal until Wednesday before the event. If you do not sell your ticket before the event, you can either withdraw it from the resale or it will be made available to you again in the MyTicketPortal and you can use it yourself.
IS THERE A TICKET FOR PUBLIC TRANSPORT AGAIN?
Yes, when you buy a ticket, you also buy an RMV ticket for public transport. You will find the public transport ticket in your MyTicket portal a few weeks before the event. Personalize your ticket, download the ticket and print it out. You can find more information about the RMV area here.
QUESTIONS ABOUT BUYING TICKETS VIA TICKETPAY:
You have not received your print@home or mobile VVK ticket? The most common reasons are:
- Your mailbox is overflowing. Please check and clean up regularly.
- The e-mail has ended up in the spam folder. Please always check this section as well. It also helps to enable the domain @ticketpay.de for receiving (white list). Please refer to the help of your e-mail program or provider to find out how to do this.
- You have entered an incorrect e-mail address. Please send a correction message to help@ticketpay.de. Please do not forget to include your name and order number so that your entry can be found in the system.
- You have deleted your print@home VVK ticket? Please contact help@ticketpay.de. Please do not forget to include your name, date of birth and your order number (if available),
- Each person needs a personalized ticket. The tickets will be checked, compared with the ID card and validated. Once the ticket is validated, it is not transferable.
HOW DO I GAIN ACCESS TO THE FRONTSTAGE AREA?
Access to the frontstage area in front of the stage is only possible with a Club Ticket Deluxe.
Arrival
WHERE CAN I PARK MY CAR?
Public parking is available in the forest parking lot and the parking lot at the Isenburger Schneise. These are signposted via the traffic routing and stewards will direct you to the parking spaces. These parking spaces can only be reserved in advance for Gleisdreieck Campingticket holders. The parking fee for regular visitors without camping will be paid to the stewards on site. It must be paid in cash on site. Sleeping in the car is not allowed. The car may only be parked by the day. We recommend arriving by public transport,
Visitors of the Camping am Gleisdreieck can park for 5 days on the forest parking lot with their camping parking tickets purchased beforehand on our website. Please bring your printed parking ticket with you. This will be scanned on site and you will receive your parking pass. The Waldparkplatz ticket is available as an additional ticket for Camping Ticket holders in the MyTicketportal.
If you have a VIP ticket, you can park in the stadium's underground car park with a valid parking ticket.
For every 2 VIP tickets you order, you will receive a parking space in the stadium's underground parking lot.
HOW DO I GET TO THE WCD BY S-BAHN?
From the underground station of Frankfurt Central Station, you can reach the Deutsche Bank Park station "Stadion" with the S-Bahn lines S8 and S9 in the direction of "Mainz" or "Wiesbaden". From the platform of the regional and long-distance trains, you can reach Deutsche Bank Park with the S7 in the direction of "Goddelau".
The journey time to the stadium is approx. 6 minutes. The walk from the S-Bahn station "Stadion" to Deutsche Bank Park takes about 10 minutes.
HOW DO I GET TO THE WCD BY BUS? (DEPARTURE FRANKFURT SOUTH)
Bus line 61 runs between Frankfurt Airport and Frankfurt Südbahnhof with the stop "Stadion Osttribühne". The walk from the bus stop to the stadium takes about 10 minutes and leads over a bridge from Mörfelder Landstraße. From here, after the streetcar, you can reach the WORLD CLUB DOME and the WCD Pool Sessions the fastest.
WHEN ARE THE DAYTIME PARKING LOTS OPEN?
The day parking fees are paid in cash on site. The car must be driven off the premises at the end of the event on the respective day.
Parkplatz Isenburger Schneise (Day Parking)
Friday: (---)
Saturday: (---)
Sunday: (---)
Parkplatz Waldparkplatz (Day Parking)
Friday: (---)
Saturday: (---)
Sunday: (---)
WHAT IS THE COMPLETE ADDRESS OF THE BIGCITYBEATS WCD SITE?
Mörfelder Landstrasse 362
60528 Frankfurt am Main
Deutsche Bank Park
HOW DO I GET TO THE WCD BY TRAM?
Streetcar line 21 runs to Deutsche Bank Park every 10 minutes. The journey time from Frankfurt Central Station to Deutsche Bank Park is about 15-20 minutes. In addition, special streetcars on line 20 run to the "Stadion" station. The walk from the streetcar stop to the stadium takes about 10 minutes.
HOW DO I GET TO THE WCD IF I LIVE OUTSIDE THE RMV AREA OR AM TRAVELING FROM FAR AWAY?
There is still the possibility to travel to our event with Deutsche Bahn or with partybusse.de.
More information will follow.
Opening hours & line-up
WHAT ARE THE OPENING HOURS ?
The event is a one-day event and ends in the public areas at midnight at the latest.
The Vip area has an extended show time. (subject to change)
You will find the exact opening times here a few weeks before the event.
please also pay attention to the opening times of the ticket swap (exchange your admission wristband)
WORLD CLUB DOME
Friday, 06. September 2024(---)
Saturday, 07. September 2024(---)
Sunday, 08. September 2024 (---)
VIP Area Aftershowparty
Friday, 06. september 2024(---)
Saturday, 07. september 2024 (---)
WCD Pool Sessions
Friday, 06. september 2024 (---)
Saturday, 07. september 2024 (---)
Sunday, 08. september 2024 (---)
Camping
Thursday, 05. september 2024 (---) to
Monday, 09. september 2024 (---)
Admission
WHEN DOES THE TICKET SWAP/BAND EXCHANGE OPEN?
Before entering the arena area you have to get a wristband at the ticket office.
Please have your ticket and your identity card ready.
You get your wristband once on the first day of validity and may not be withdrawn until the last day of your event. You do not have to go to the ticket office every day.
The wristband cannot be transferred to another person.
Main Entrance E1
Friday: (---)
Saturday: (---)
Sunday: (---)
Gleisdreieck E5
Friday: (---)
Saturday: (---)
Sunday: (---)
WCD Pool Sessions
Friday: (---)
Saturday: (---)
Sunday: (---)
Camping
Thursday: (---)
Friday: (---)
VIP Counter (underground parking access)
Friday: (---)
Saturday: (---)
Sunday: (---)
IS THERE AN AGE LIMIT?
Yes, there is. Since it is a day event, the stay is allowed from 16 years without an accompanying person.
The VIP area as well as the camping are allowed from 18 years.
HOW BIG CAN MY BAG BE?
Your bags must not be larger than A4. Gym bags are allowed.
WHAT DO I HAVE TO CONSIDER WHEN ENTERING?
Admission to the event is possible with a valid ticket and an intact wristband. For the admission itself, a valid barcode on the ticket is important, which will be scanned on site and transferred to the wristband.
Please go with your ticket (print@home) first to the ticket swap / wristband exchange. Please have your ID card and your ticket ready. You will then receive your wristband for admission. You can then move to the entrance of the area. Here the bag check will take place. Please have your identity card ready. It is also best to download your ticket to your cell phone.
Important: Unlocked or damaged wristbands lose their validity! Wristbands cannot be transferred to a second person.
An age check will be carried out at the entrance. Please have a valid identity card or passport ready (no student IDs, insurance cards, etc.). Due to security regulations and personal checks, there may be longer waiting times.
There is no re-admission. The admission with the wristband is valid once per event day. That means you can get access to the area once per day.
MAY I TAKE MY CAMERA ONTO THE SITE?
We have nothing against a small camera. This includes action cams (e.g. GoPro). Professional cameras and devices that are designed to produce image and sound recordings, on the other hand, are not allowed.
In general, it is forbidden to make recordings of any kind. We ask you to respect and accept the wishes and rights of our artists.
The decision whether professional equipment is allowed or not is at the discretion of the security at the entrance. Certainly, very few of our security personnel are trained photo experts, so we ask you to refrain from discussions.
MAY I TAKE MY OWN DRINKS OR FOOD ONTO THE FESTIVAL SITE?
Bringing food or drinks is permitted in exceptional cases (e.g. diabetes), upon presentation of a medical certificate.
WHAT ITEMS MAY NOT BE TAKEN ONTO THE PREMISES?
If you are unsure about an item, do not bring it onto the premises to be on the safe side. If the Bodycheck staff takes an item from you at the entrance, we cannot guarantee that you will get it back.
Prohibited items on the premises:
- all kinds of drugs
- perfume, deodorant spray cans, hairspray
- large powerbanks (larger than a smartphone)
- any weapons: unauthorized weapons and their carriers will be reported immediately to the police.
- Items that do not fall under the Weapons Act, but which nevertheless pose a danger (e.g. kitchen knives or pocket knives)
- professional photo and film equipment
- medication in unusual quantities, or not in original packaging
- fire accelerators and fireworks, pyrotechnic objects
- markers, eddings, felt-tip pens, stickers
- animals
- drinks and food
- gas spray cans, corrosive, flammable, coloring substances or containers with substances that are harmful to health or easily flammable
- containers with liquids (e.g. nail polish remover, nail polish remover, nail polish remover, nail polish remover, nail polish remover). nail polish remover, body lotion, perfume) in unusual quantities
- mechanically operated noise instruments such as megaphones, gas pressure fanfares, drums
- promotional and commercial objects and materials of all kinds (e.g. flyers and posters)
Commercially available lighters are permitted
Source: STADIUM REGULATIONS DEUTSCHE BANK PARK
MAY I TAKE LUGGAGE ONTO THE EVENT SITE?
Small backpacks, handbags and gym bags are allowed. Travel bags, suitcases or larger backpacks are not allowed for safety reasons.
Bath towels are allowed for the WCD pool sessions. Please make sure your bag is not too large.
MAY I LEAVE THE PREMISES IN THE MEANTIME AND COME BACK?
No. Re-entry is not possible. The only exception are our camping guests. They are allowed to go to the camping site and back to the festival area.
All other visitors get one entry to the festival area per day (depending on the ticket 3 days, 2 days, 1 day). A further admission on this day is not possible.
Camping
ARE THERE STILL CAMPING TICKETS?
The camping tickets will go on sale soon. Please note that a camping ticket is only possible in combination with a 3 day WORLD CLUB DOME ticket.
HOW CAN I PAY AT THE CAMPSITE?
Payment at the campsite is possible only with cash.
WHAT DO I NEED FOR CAMPING?
For camping on our grounds you need:
- One camping ticket per person
- Your 3-day festival ticket for WORLD CLUB DOME
- Identity card or passport
- Your Locker Ticket (recommendation)
- A tent (please make sure not to pack too big tents, but have one sleeping place per person in the tent)
- A sleeping pad
- A sleeping bag
- Your favorite pillow
- Drinks
- Food
- Bathing slippers/adilette
- Hygiene items: Sunscreen, fencing tissues, handkerchiefs, disinfectant, shampoo, toothbrush, toothpaste, etc.
- Money for parking.
Beware: For unloading the cars and short-term parking at the campsite (max. 30 min) you have to pay a cash deposit of 50€. You will get it back if the time of 30 minutes is not exceeded.
- Printed parking ticket for the forest parking lot.
WHICH PARKING TICKET IS REQUIRED?
A parking ticket is required for parking in the forest parking lot. This can be purchased in advance in your MyTicketportal as an additional item and is valid for the entire camping period from Thursday to Monday. The ticket has to be shown to the parking lot attendants on site and will be scanned there.
The forest parking lot opens on Thursday exclusively for forest parking lot ticket holders from (---) [the time will be announced here].
The forest parking lot ticket 5 DAYS Camping is only available for camping ticket holders.
It is only possible to leave your car on the parking lot overnight with a forest parking lot 5 DAYS Camping parking ticket.
WHAT ITEMS MAY AND MAY NOT BE TAKEN ONTO THE CAMPING SITE?
Do's:
Allowed are tents and tent material, small pavilions (max. 3x3 meters), tent accessories such as camping chairs, disposable grills, gas stoves with gas cartridges (max. up to 450G), beverage kegs (up to 5 liters), beverage cans, plastic bottles and tetrapacks.
Dont's:
Not allowed are home furnishings such as sofas, armchairs, building materials, bulky waste, power aggregators or gensets, external car batteries, large music systems (anything over 30cm), dry ice, liquid barbecue lighters, refrigerators, laser pointers, megaphones and any glass objects (glass bottles, glass containers, etc.) The glass ban also applies to shishas.
Disproportionate setups such as party tents are also not allowed.
It is not allowed to bring hammers. These may be used to set up the tent, but must be handed in at the entrance after use. On departure they may be taken away again. There is the possibility to borrow hammers, but there may be waiting times.
FROM WHEN AND UNTIL WHEN CAN I CHECK IN AT THE CAMPING?
The opening hours will be announced here.
Thursday (---)
Friday (---)
After this period you have to pick up your admission wristband at the ticket office Arena E5. Please pay attention to the opening hours of the ticket booths (ticketswap/band exchange).
WHAT IS THE ADDRESS OF THE CAMPSITE?
Campsite:
(---)
Parking:
(---)
IS THERE AN AGE LIMIT ON THE CAMPSITE?
Visitors:inside must be at least 18 years old at the time of camping. The stay on the campsite by an older accompanying person is not possible.
HOW CAN I DISPOSE OF MY WASTE?
A garbage deposit of 5€ per person will be charged when purchasing the camping ticket. A garbage deposit stamp including garbage bag will be handed out upon entering the campsite. The deposit will be returned in cash when you leave the campsite clean and return the garbage bag. The deposit can be returned on Sunday between 10:00 and 22:00 or on Monday between 08:00 and 12:00. The garbage deposit will be played back to your chip.
IS THERE ELECTRICITY AT THE CAMPSITE?
It is not possible to have electricity at the tent, however there is a central power station for charging electronic devices. The sanitary facilities also have electricity.
IS IT POSSIBLE WITH MY TICKETPAY TICKET (CLUB TICKET 3 DAYS, CLUB TICKET DELUXE 3 DAYS OR VIP TICKET 3 DAYS) TO BOOK A CAMPING TICKET LATER IN ADDITION TO MY CURRENT TICKET?
Yes, you can book your camping ticket later. Just go to the ticket store.
Buyers of a one-day or two-day ticket cannot purchase a camping ticket.
WHAT DO I DO IF I HAVE FORGOTTEN SOMETHING?
We have a kiosk at the campsite. Here you can buy the most necessary things, including drinks and food. Only cash payment is possible on the campsite.
WHAT ELSE DO I HAVE TO WATCH OUT FOR?
Upon arrival, you will be instructed by the staff in which areas you may pitch your tent. Please follow the instructions and keep the escape routes clear.
From 00:00 o'clock please be considerate of the residents and leave out the music boxes.
ARE THERE LOCKERS/LOCKERS AT THE CAMPSITE?
There are lockers that you can rent by buying a Camping Locker ticket.
Important: Make sure that you buy a Camping Locker 5 days. The other Locker tickets are valid for lockers on the site.
Go with the ticket to the Locker Truck on the campsite, here you will get your locker for the stay.
ARE THERE SHOWERS?
There are fixed showers at the winter sports hall, which may be used. WCs and porta-potties are also available on the campsite.
CAN I DRIVE MY CAR OR CAMPER VAN TO THE CAMPSITE?
You can drive to the address of the campsite to unload the vehicle. There you can park for 30 minutes for a deposit of 50€ in cash. This you get back after compliance with the time of 30 minutes. Afterwards you drive to the "Waldparkplatz", park your vehicle there and walk back to the campsite.
For the "Waldparkplatz" you can buy parking tickets for Camping Ticket holders, which are valid for 5 days.
Camper camping is not possible.
UNTIL WHEN IS DEPARTURE?
Departure must be made by Monday, 12:00.
ARE THERE TENTS AVAILABLE FOR RENT AT THE CAMPGROUND?
Currently we have no tents planned. Please inform yourself about our newsletter or write a mail to ask@bigcitybeats.de if you are interested in a camping lodge for 2 persons.
Terrain
HOW DO I FIND MY WAY AROUND THE SITE?
There are two entrances to the BigCityBeats WORLD CLUB DOME, through which you can enter the area. One can be reached via the S-Bahn and can be found via Google Maps as "Entrance Gleisdreieck" Deutsche Bank Park. The other entrance is the "main entrance" Deutsche Bank Park next to the Stadionbad entrance (WCD Pool Sessions).
We have an information booth on the site, it is located next to the merchandise booth WCD next to the Walk Of Fame. Here you can ask questions if you don't find your way around.
If you don't feel well, this is also your contact point, the crew will be happy to help you.
The Info/Merchandise/Locker booth at the WCD Pool Sessions is located left of the Pool Sessions Mainstage next to the changing rooms. Here you can also find help and information about the event.
In our BigCityBeats App (WORLD CLUB DOME) you can look at the interactive map in the respective edition (Future Edition), which we put online before the event.
You can also find the timetable with the respective times and days of the playtimes a few weeks before the event in the app.
Before you can pay on the premises, you have to charge your chip. This can be done either online in the event portal or on the premises at the designated Top Up stations.
You can find more information about the cashless payment system at www.worldclubdome.com/eventportal.
IS SMOKING ALLOWED ON THE PREMISES?
Yes, smoking is allowed. Both on the green areas around the stadium and in the infield. We ask that you make sure to dispose of cigarette butts in the trash cans on the grounds. So far, our visitors have been very tidy and clean. Thank you for your help!
Smoking indoors is not permitted.
ARE THERE LOCKERS OR A COAT RACK?
Yes, there are lockers in different sizes on the premises.
Tickets to the lockers on the WCD Pool Sessions grounds are available at the WCD Pool Sessions ticket store.
Please make sure that there are different lockers, in different areas, so that you end up buying the right locker ticket.
Places where there are lockers:
Campground (camping ticket only), at the stadium (WCD access) and at the stadium pool (WCD Pool Sessions area)
Pick up your key or code at the locker booth on site. At the WCD Pool Sessions you get your key at the merchandise stand.
For a locker at the WCD Pool Sessions you have to pay a deposit of 30€. This deposit will be refunded when you return the key. If you lose your key, it will cost you 50€, because the locker has to be broken open.
YOU CAN'T FIND DIFFERENT AREAS?
Download the BigCityBeats app and check out the interactive map of the area. This will be online shortly before the event. In the app you will also find the current timetable.
If you are unsure, our staff at the information desk (opposite the VIP entrance) will be happy to help you.
The Club Music Circle is accessible via the stairs next to the frontstage entrance.
YOU HAVE LOST SOMETHING OR FOUND SOMETHING?
Please contact our Lost & Found office at the information desk on the forecourt of the arena (opposite the VIP entrance).
There is also a Lost & Found office at the WCD Pool Sessions. It is located at the WCD Pool Sessions merchandise booth to the left of the Pool Sessions Mainstage next to the locker rooms.
Is there a deposit on the cups again this year?
Yes, we have a deposit on our drinks again this year. The deposit is 2 EUR per drink. The deposit is automatically deducted from your chip when you buy.
You can return a maximum of 5 cups at once without buying a drink yourself. After that it is only possible to return the deposit if it was debited from your chip together with a drink.
Handicap
WHAT IS A HANDICAP TICKET?
With a sign of the severely disabled ID category B, the entrance for an accompanying person is free. We have the HANDICAP ticket for this in the ticket store.
For verification, the ID must be uploaded in the portal before purchasing the ticket. The ID must match the person indicated. If the order is approved,
you will receive a confirmation by mail with a link to pay for the ticket.
Attention! If you put 1 HANDICAP ticket in the shopping cart, you will get 1 HANDICAP ticket and one free CLUB ticket for the accompanying person after the order has been released.
WHICH TICKET DO I NEED WITH A HANDICAP?
You can find the handicap tickets as 3-day, 2-day and 1-day ticket variants in our ticket store.
ARE THERE PARKING SPACES FOR PEOPLE WITH REDUCED MOBILITY?
Barrier-free parking
Numberand location:
26 spaces at the winter sports hall (Otto-Fleck-Schneise, corner Flughafenstraße).
15 paid spaces in the Landessportbund parking garage (Otto-Fleck-Schneise 4); access height maximum 1.80m.
ARE THERE ANY RECOMMENDED HOTELS?
Barrier-free Hotels Frankfurt
VCH Spenerhaus
Two barrier-free rooms
Distance to the stadium is approximately five kilometers
Dominikanergasse 5
60311 Frankfurt am Main
Phone: 069 - 21 65 14 10
Fax: 069 - 21 65 24 15
E-mail: rezeption@spenerhaus.de
Website: www.spenerhaus.de
Expressby Holiday Inn Frankfurt Messe
Two barrier-free rooms (double room)Double room
Distance to the stadium is approximately six kilometers
Gutleutstraße 296
60327 Frankfurt am Main
Phone: 069 - 96 75 91 72
E-mail: frankfurt.messe@hiexfrankfurtmesse.com
Website: www. hiexpress.com
Hausder Jugend Frankfurt
Three barrier-free double rooms
Four barrier-free double rooms without private bathroom
Two barrier-free apartments (four-bed rooms)
Youth hostel pass required
Distance to stadium is approximately 3.5 kilometers
Deutschherrnufer 12
60594 Frankfurt am Main
Phone: 069 - 61 00 15 0
Fax: 069 - 61 00 15 99
E-mail: reservierung@jugendherberge-frankfurt.de
Website: www.jugendherberge-frankfurt.de/
WHAT SPACES ARE AVAILABLE FOR GUESTS WITH EXCEPTIONAL WALKING DISABILITIES?
There are designated seats for persons with exceptional walking disabilities in the stadium tiers.
You can get to them via the wheelchair ramp near the Club Music Circle.
Seats for guests with exceptional walking disabilities and their accompanying persons are located in the opposite stands of the stadium.
The Handicap Ticket gives access to all areas of the Club Ticket category. We ask for your understanding that for reasons of independent escape, guests with exceptional walking disabilities will not be admitted to the infield.
Guests with visual impairment or hearing loss we also have the access category Handicap (Club Ticket).
For the Deluxe (Frontstage) or VIP tickets, the tickets must be shared with the corresponding category.
Cashless payment
WHAT IS THE CLUB CASH CHIP?
THIS YEAR YOUR WRISTBAND IS AN ADMISSION TICKET AND CASH CARD IN ONE.
YOU WILL RECEIVE YOUR WRISTBAND INCLUDING CHIP DIRECTLY AT THE TICKET BOOTH DURING THE TICKET SCAN.
YOU CAN USE IT TO PAY ON THE GROUNDS AND AT ALL STANDS IN THE STADIONBAD.
BEFORE YOU CAN USE YOUR CLUB CASH CHIP FOR PAYMENT, YOU HAVE TO UPLOAD YOUR TICKET IN THE EVENTPORTAL
BCBWCD22.EVENTPORTAL.IO
YOU CAN TOP UP YOUR CREDIT IN ADVANCE ON THE EVENTPORTAL AND SAVE YOURSELF LONG QUEUES AT THE BOX OFFICE.
IF YOU ARE REGISTERED IN THE EVENTPORTAL YOU CAN EVEN LOAD MONEY ON YOUR CHIP WITH YOUR MOBILE PHONE DURING THE FESTIVAL. THE NEXT TIME YOU PAY THE MONEY WILL BE CREDITED TO YOUR CHIP.
ALSO THIS YEAR WE OFFER YOU THE POSSIBILITY TO PAY CASHLESS AT ALL STANDS.
WE HAVE VARIOUS SELF-LOADING STATIONS ON THE GROUNDS, AS WELL AS OUR USUAL VOUCHER MACHINES.
YOU CAN CLAIM YOUR REFUND ONLINE IN YOUR EVENT PORTAL AFTER THE EVENT.
THERE IS NO PAYOUT ON THE PREMISES.
HOW DOES THE PAYMENT PROCESS WORK AT THE STANDS?
YOU CAN PAY AT ALL STANDS WITH YOUR WRISTBAND. ALL YOU HAVE TO DO IS LOAD MONEY ONTO THE CHIP OF YOUR WRISTBAND. YOU CAN DO THIS AT OUR VOUCHER COUNTERS, AT TOP-UP MACHINES OR BEST OF ALL ONLINE AT YOUR EVENTPROTAL.
WHEN YOU PAY, YOUR CHIP IS HELD UP TO A CARD READER AT THE STAND, WHICH DEDUCTS THE APPROPRIATE AMOUNT FROM YOUR CREDIT. YOU WILL THEN SEE YOUR REMAINING CREDIT.
IN YOUR EVENT PORTAL, YOU CAN SEE WHICH PAYMENTS HAVE BEEN REGISTERED AND THEN OBTAIN RECEIPTS.
YOU CAN TOP UP YOUR CREDIT AT ANY TIME ON THE SITE AT OUR STATIONS OR SIMPLY ONLINE WITH YOUR MOBILE PHONE IN YOUR EVENT PORTAL.
WHAT DO I HAVE TO CONSIDER WHEN LOADING THE CLUB CASH CHIP ?
THE MINIMUM RECHARGE VALUE IS 20 EUROS.
IS A CARD DEPOSIT CHARGED?
NO CARD DEPOSIT WILL BE CHARGED.
DO I GET MY REMAINING CREDIT BACK AT THE END OF THE EVENT?
FROM 07.06.2022 (THURSDAY AFTER THE EVENT) YOU CAN GET THE AMOUNT THAT IS STILL IN YOUR EVENTPORTAL YOU CAN HAVE THE AMOUNT THAT IS STILL DISPLAYED IN YOUR EVENT PORTAL REFUNDED.
THIS IS ONLY POSSIBLE ONLINE. THE REPAYMENT OPTION WILL BE ACTIVATED IN THE EVENT PORTAL AFTER THE EVENT.
STimmen to the Glam .
Gaudeamus igitur, iuvenes dum sumus; post iucundam iuventutem, post molestam senectutem nos habebit humus.
Ubi sunt, qui ante nos in mundo fuere? Vadite ad superos, vadite ad inferos ubi iam fuere.Vita nostra brevis est, brevi finietur.
Venit mors velociter, rapit nos atrociter, nemini parcetur.
